LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

[Deleted member 22229]

@ megabyzus Did Asus send you 3 new routers as stated in a earlier post ?

 

[megabyzus]

@ megabyzus Did Asus send you 3 new routers as stated in a earlier post ?

No. Just one router. The last of 4 and the only one that worked. I have the latest summary edited in my first post.

BTW, please let me know where I said that so I can correct it. It's certainly poor grammar on my part if I did...

Thanks!

 

[Deleted member 22229]

Asus just called me and told me that they are sending Megabyzus 3 new AC routers free of charge because of the terrible inconvenience. lol

I remember the Panasonic plasma TV I bought for $1500 had a known issue with a circuit board. A firmware update fixed it, but for me it was too late as my circuit board died. Panasonic fixed it for free, but I had to stay at home waiting for the TV repair guys all day. Although I don't remember getting on Panasonics forum and writing 34 posts on a 9 page thread.

You didn't say that Jlake did in this post.

 

[SoCalReviews]

You are confused and your posts have no bearing on this thread.

Thanks!

This thread has 13 pages of posts where you are complaining about loose jacks. Many of those pages are rants about how horrible Asus support has been because you had to sign for the replacement router they sent you.... and someone who doesn't agree with you is "misleading the public".

...and you call me confused? lol!

 

[RMerlin]

@ALL:

Please, don't make me dig out my scissors and Scotch Tape and start cleaning up this thread. With all the off-topic posts in this thread, it already makes it half-useless for anyone who stumbles upon this topic looking for information on that specific issue.

If you still need to debate anything related to the shipping/replacement process itself, please take it to a new thread. Otherwise, I cannot guarantee that this thread won't end up under lock and key.

 

[F5ing]

That's why they need a confirmed defective sample in hand first.

Yeah, that's why I'm kinda glad the OP didn't take the possibly easier way out (returning to Amazon rather than Asus).

I pretty much "knew" the replacement Asus shipped was gonna work.

Not even gonna get into all this shipping controversy conversation.

 

[mohdradzi]

how do i to set the auto negation for lan 1 to 3 port?my connection is automatically set to 1000 full duplex causing my lan port in my pc disconnected for both 100mbps and 1000mbps connection. here i attach the pic for my problem. fyi im using firmware asus merlin 3.0.0.4.374.33_0 for rt-n66u.

 

[Strike365]

Just found this thread and realized I have the same issue.

More than frustrated at this point. Love the router, wireless is great, but my wired devices are experiencing the same things. Seems the weight of the ethernet cable hanging over the back of my desk over time pulls it just enough to break the connection. It is definitely happening.

I guess I'll call Asus first. I still have my RT-N12s, but I'd rather not have to downgrade.

 

[RMerlin]

Just found this thread and realized I have the same issue.

More than frustrated at this point. Love the router, wireless is great, but my wired devices are experiencing the same things. Seems the weight of the ethernet cable hanging over the back of my desk over time pulls it just enough to break the connection. It is definitely happening.

I guess I'll call Asus first. I still have my RT-N12s, but I'd rather not have to downgrade.

If you are in the US, contact them through the Email address posted in this thread. You could also probably opt for an advanced replacement if they offer it, provided you have a credit card, and don't mind being home to sign the delivery.

 

[Strike365]

Thanks man. I read through the thread to find that post/email address once I realized Asus had posted in this thread, and just sent in my request. I'm in NC.

Hopefully gets resolved in quick fashion.

 

[F5ing]

Thanks man. I read through the thread to find that post/email address once I realized Asus had posted in this thread, and just sent in my request. I'm in NC.

Hopefully gets resolved in quick fashion.

Please let us all know how it turns out. I'm glad Asus is getting hold of another "defective specimin". I'd expect the replacement you're sent will work as expected.

 

[toorzilla_]

Workable solution

Hello,

I just brought an Asus RT-N66U and experienced the same loss of link beat as soon as I touched the router or the cables.

But there is a fix. Well... sort of...

I noticed that RJ45-STP cables and connectors are not subject to these disconnections. Only RJ45-UTP cables are.

So, as a workable solution, you might want to change your RJ45 UTP cables with FTP or STP cables. FTP/STP cables have shielded connectors, witch are sliiiiiightly bigger and do not move into the router's ports !

Hope this helps
V/.

 

[owens2000]

I bought an RT-n66u recently and was very happy with it until I experienced the same issue discussed here. The slightest movement of the router caused any or all of the connected devices to disconnect from the network. When I checked online for the problem I came across this thread and the YouTube videos mentioned. Anyway, I returned the device and emailed Asus about the issue and to enquire if there is a particular serial or batch I should look for if I want to buy a replacement without the defect.

I received this interesting and useful reply.

"Please look for serial# between D3xxx to D8xxxx.. as I'm told these are the units that may be affected.

Serial#s: DAxxxx to DCxxxxx or if it starts with Exxxx should be ok.

Sincerely,

ASUS Customer Loyalty"

 

[sinshiva]

BestBuy RT-N66R - D8IA0xxxxxxxx has this problem

just sent them an e-mail, going for advance replacement on this

 

[wbennett123]

RT-N66U Dark Knight

Bought mine July 2013 and after making some changes to my network recently I noticed the same problem of the connection dropping when you even slightly moved a cable or the unit itself. I have a second router of different maker and it has no problem with the same cables. After noticing this I realized why I had been having intermittent connectivity issues and always blamed it on the internet connection. I have opened a case with ASUS so we'll see where this leads. The serial number of mine is D3IAxxxxxxxx.

 

[owens2000]

Bought mine July 2013 and after making some changes to my network recently I noticed the same problem of the connection dropping when you even slightly moved a cable or the unit itself. I have a second router of different maker and it has no problem with the same cables. After noticing this I realized why I had been having intermittent connectivity issues and always blamed it on the internet connection. I have opened a case with ASUS so we'll see where this leads. The serial number of mine is D3IAxxxxxxxx.

Would be interested to hear what they say.

I've been trying to source a theoretically good version within the acceptable Serial range. Every supplier I've contacted don't have any or are unable to check for me so I'm stumped and may need to go for something else.

Assuming your cables have UTP connecters, have you considered trying RJ45-STP as recommended by toorzilla?
If someone else can confirm this definitely works I may just order another and swap my cables out.

 

[wbennett123]

Would be interested to hear what they say.

I've been trying to source a theoretically good version within the acceptable Serial range. Every supplier I've contacted don't have any or are unable to check for me so I'm stumped and may need to go for something else.

Assuming your cables have UTP connecters, have you considered trying RJ45-STP as recommended by toorzilla?
If someone else can confirm this definitely works I may just order another and swap my cables out.

Yeah, I was tempted to try out the STP connectors but when the existing connectors work, and I have no problem with, another brand router then I'm going to be hard headed about it and go to ASUS to do something about it. Or if they have some good reason why it is this way.

 

[wbennett123]

Rma

On Asus' website I went to the Support page and clicked Email Us and chose Technical Support and not Complaint. I submitted it on 1/27 and received an email from a tech support rep on 1/29. Basically I was surprised that they want me to submit an RMA request right out of the gate, no troubleshooting or questions of have I done this or that. Excerpt of what was in the email to follow. So I submitted the RMA today and await the details and will relay that here once I have them.

"Thank you for your feedback. For this issue, I suggest you could contact our RMA group. Please click on the ASUS RMA Online Submittal form link, and request an RMA.
http://vip.asus.com/eservice/usa_rmaserv.aspx
Please include your name, mailing address, telephone number, and the serial number of your product."

 

[owens2000]

On Asus' website I went to the Support page and clicked Email Us and chose Technical Support and not Complaint. I submitted it on 1/27 and received an email from a tech support rep on 1/29. Basically I was surprised that they want me to submit an RMA request right out of the gate, no troubleshooting or questions of have I done this or that. Excerpt of what was in the email to follow. So I submitted the RMA today and await the details and will relay that here once I have them.

"Thank you for your feedback. For this issue, I suggest you could contact our RMA group. Please click on the ASUS RMA Online Submittal form link, and request an RMA.
http://vip.asus.com/eservice/usa_rmaserv.aspx
Please include your name, mailing address, telephone number, and the serial number of your product."

Interesting... looks like they are quietly acknowledging this issue.
Maybe I should just go ahead and buy another and if it has the same problem, raise a ticket with Asus as you have done. If they RMA it directly, I might actually get a replacement which works properly.

BTW... where are you located ? I'm in the UK.

 

[wbennett123]

RMA and shipping out today

Interesting... looks like they are quietly acknowledging this issue.
Maybe I should just go ahead and buy another and if it has the same problem, raise a ticket with Asus as you have done. If they RMA it directly, I might actually get a replacement which works properly.

BTW... where are you located ? I'm in the UK.

I work for the US gov in Germany but still treated as if I were sitting in the states from an address perspective.

So on the 29th I submitted the RMA request online and a rep emailed later that day. We played email tag and was not getting anywhere so I tried their chat session. That was a disaster. I typed out all the details since they apparently could not read all of the same facts in the support case I had opened originally and then the next thing I knew the chat screen reset and there was someone else on the line. Had to go through the same details. Then apparently in waiting for this guy to give me more details the screen timed out because of no activity! So I found the support phone number and after around 10 minutes on hold I got a support rep and within a couple minutes he had sent me the RMA number with instructions on shipping along with the address. So it goes in the mail today to California.