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Modem? Possibly. The modem my ISP provided is supposedly part of a class action lawsuit which reads, in part:

Every couple of seconds or so, a high-priority maintenance task runs and it winds up momentarily hogging the processor, causing latency to increase by at least 200ms and, over time, about six per cent of packets to be dropped. It affects IPv4 and IPv6 – and it spoils internet gaming and other online real-time interaction that need fast response times.

Your modem is also listed.

Myself, I don't know how valid this legal crap really is. A couple years ago I was having intermittent problems that seemed somewhat related to the above so I was going to use this to leverage the ISP to swap modems.

But I got busy (which suggests it wasn't a horrible problem), the ISP doubled my service speeds (gratis, I didn't even ask), I relocated my router and I turned on QoS. I don't know if any of that had anything to do with anything but the problem subsided to the point I forgot all about it until ... I read this thread.

Maybe I'll take my own advice and see if Ping Plotter shows anything?
 
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@Vager, I believe with so many WiFi devices at some point you have to look at other options than consumer routers. I don't think your modem is creating issues. It is indeed Puma 6 based and has some hardware related latency spikes issues, but they got partially minimized with later firmware updates and are noticeable in some very specific cases only. Most users don't even know/notice what the problem is. Your ISP over-provisions the line and your 150/15 plan actually goes up to 300/20, whenever the network capacity allows.
 
I don't think your modem is creating issues. It is indeed Puma 6 based and has some hardware related latency spikes issues, but they got partially minimized with later firmware updates and are noticeable in some very specific cases only. Most users don't even know/notice what the problem is.
And that ... is a great explanation as to why my problem likely disappeared!
 

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