Good choice on the modem! That should be future-proof for new Xfinity 305Mbps tier and like you said, would be paid off soon instead of getting soaked with ever-increasing 'modem rental' fee scam!
OK.... NOW I'm PI$$$$$ed!!!!
So my modem arrived yesterday, i hooked it up, then called TWC for them to get it running on their end. I gave them the model name and MAC ID, and a few moments later I was up and running. So after hanging up I decided to run some speed tests to see if things have improved and here are the before and after results.....
Before:
After:
I'm sure you guys can see that something is wrong here. So I go and call TWC to find out why I am not getting the 20+powerboost speeds that I have paid for and have been receiving ever since "Turbo" first became available in the SoCal (seal beach) area.
After first dealing with Level 1, I get transferred to Level 3 tech support. After some looking things over, he proclaims that 15/2 is exactly what I should be getting.
I explained to him that my Roadrunner turbo many years ago was indeed 15/2 and many years ago TWC in Orange County increased the speeds for all existing customers 5mbps shortly after FIOS and U-Verse both entered the market with 20mbps and 18mbps respectively, without any additional rate hike.
The Tech told me that "MY" roadrunner turbo is 15/2 and I was part of a group of customers who were "grandfathered" in without a price increase, or an increase in speeds. He then said only the sales/service department had the power to make any adjustments to my speed due to this "complication" and he apologized....
So I called their regular customer service guys who informed me that I had no right to complain because I was never supposed to receive 20/2 and they completely denied any knowledge of TWC upgrading our 15/2 turbo to 20/2 in Orange County to stay competitive and as a courtesy to their long term customers. She then tried to sell me on an upgraded speed package, something I quickly turned down because I wasn't going to allow them to try a "bait-and-switch" on me.
... so I asked for a supervisor.
I started off telling the supervisor how incredibly rude and argumentative the "phone jockey" who I had just spoken with and how she tried a "bait-and-switch" sales trick on me, in which he apologized and promised that he would not try to sell me ANYTHING, but would instead try to help me with this issue...
So after another 30 minutes of discussion and how I have had a 20/2 connection for 5 years now because of that 2008 free speed increase in my area, he then attempted to claim the same CRAP as the rude lady and told me that I had no idea what I was talking about and any speeds above 15/2 were due to power boost feature, which I still have as part of my service. I then asked if that were the case... why is my speed completely blocked from getting above 15mbps when only a day ago, my "magical 15/2 internet" was able to "power boost" not just to 20/2, but as high as 25mbps.
Of course he said that I am receiving the speeds I'm paying for and I have no right to complain.
I told him that tomorrow when I have time, we'll then do an experiment and hook this older Cisco 4200 modem back up and see how fast my internet is. My guess is that it will be locked at exactly 15/2, which will indeed prove without a doubt that my area did in fact receive a free speed increase back in 2008.
He also told me that in order to get 20/2, I would have to pay $20/month extra instead of the $10/month extra that I am currently spending in addition to my "standard roadrunner". I found that amusing considering their own website specifically says the price for upgrading from Standard to Turbo is $10.
So I pulled up the PDF price guide off Time Warner Cable's own website dated March, 2012 which clearly stated that the upgrade to Roadrunner Turbo is $10.
Here is the PDF:
http://www.timewarnerla.com/pricingguides/PDFs_2012/2016_PL-0312.pdf
He then claimed the PDF was outdated and no longer on their website (clearly a lie since I got it from their website last night)
Another odd thing I noticed in my billing is how up until 3 months ago, my $10 fee for turbo said "Roadrunner Turbo", in addition to my "Surf and View" package which costs $85.99. Since I added home phone in April, my $10 fee says "Turbo int @ 15m" in addition to my "All the best" package @ $121.99.
It seems to me like they suddenly decided to be specific on the internet speed once I added home phone because they figured that once I saw how Turbo is now advertised at 20/2, they could nail me for more money to upgrade.
What's odd is that when I ordered home phone, I specifically asked for "All the Best" and the additional cable boxes and channels I decided on. Why is it that my "all the best" package contains a version of Roadrunner Turbo that they don't even offer anymore. I never asked them to make the slower roadrunner part of my modern package. wtf....