Asus AX86u 2.5g wan port showing not connected

[3s1k]

Edit: I changed the view from image to list and it explains better what I was seeing. It's saying 2.5g is unplugged but it seems it as 2.5g LAN port. In list view it shows the Primary WAN as 2.5g. It is a little misleading as it looked like I wasn't using the 2.5g port.

My AX86u is setup so the 2.5g port is used for the Primary WAN. In the web portal it's showing the 2.5g port as disconnected and the regular WAN port as connected.

Any ideas? I'm in the latest firmware which I upgraded today (screenshot). The issue was also present in the last patch. I only have 2 devices connected to the router. My AppleTV, my alarm system hub and my Modem plugged into the 2.5g port. The Alarm system is the one in yellow throwing a warning. I think because it only has a 10/100 nic.

I have internet and have been using the 2.5g port for quiet some time. I never noticed in the web portal that it was saying unplugged. I only noticed it today because I'm on a 2gig internet connection but my ISP didn't have any cable modem in stock that supported those speed. I finally got the new modem.

The highest speeds I seen on the 1gig connection was 600-920mbps down using the built in speed test on the router. With the new modem its more consistently in the 900 range and had a few tests in the 1200mbps range.

 

[RMinNJ]

"My AX86u is setup so the 2.5g port is used for the Primary LAN. In the web portal it's showing the 2.5g port as disconnected and the regular LAN port as connected."..My AX86u is setup so the 2.5g port is used for the Primary LAN. In the web portal it's showing the 2.5g port as disconnected and the regular LAN port as connected.."

I think you have typo in your problem statement.. you're using the 2.5 port as the WAN and the GUI cant seem to show it well?

From your speed tests it sounds like you're breaking the 1Gbit barrier and your internet is working.. Maybe try a different high quality Cat6 cable between the modem and router? But it sounds like a bug firmware or a weird conceptual point of view from the writers?

 

[Tech9]

Any ideas?

Firmware bug in latest and previous 388 release.

Release - ASUS RT-AX86 Series(RT-AX86U/RT-AX86S) Firmware version 3.0.0.4.388.21709

Version 3.0.0.4.388.21709 2022/11/24 70.84 MBytes ASUS RT-AX86 Series(RT-AX86U/RT-AX86S) Firmware version 3.0.0.4.388.21709 1. Optimized memory usage and improved system stability. 2. Fixed USB HDD compatibility issue with the Time machine. 3. Added a new web GUI login URL...

www.snbforums.com

Release - ASUS RT-AX86 Series(RT-AX86U/RT-AX86S) Firmware version 3.0.0.4.388.20566

Is that what you had set it to before the update? Default is 20 minutes. Quite frankly, I don’t know! I had only just bought the router the day before the current release….and had only just set it up with the beta. The only settings that I had touched were the user and provider login, plus...

www.snbforums.com

 

[3s1k]

"My AX86u is setup so the 2.5g port is used for the Primary LAN. In the web portal it's showing the 2.5g port as disconnected and the regular LAN port as connected."..My AX86u is setup so the 2.5g port is used for the Primary LAN. In the web portal it's showing the 2.5g port as disconnected and the regular LAN port as connected.."

I think you have typo in your problem statement.. you're using the 2.5 port as the WAN and the GUI cant seem to show it well?

From your speed tests it sounds like you're breaking the 1Gbit barrier and your internet is working.. Maybe try a different high quality Cat6 cable between the modem and router? But it sounds like a bug firmware or a weird conceptual point of view from the writers?

Ahhh yes there was a typo. Thank you. I'm using a Cat6E cable I bought just for this.

I am breaking the 1gig which leads me to believe it is working as I wasn't able to break that barrier before.

The photos make more sense as the webgui sees the 2.5g port as separate ports. Its either a lan or wan.

It looks like I was just confused and I couldn't put a support ticket in because my warranty just expired last month lol.

I appreciate the sanity check.

 

[3s1k]

Firmware bug in latest and previous 388 release.

Release - ASUS RT-AX86 Series(RT-AX86U/RT-AX86S) Firmware version 3.0.0.4.388.21709

Version 3.0.0.4.388.21709 2022/11/24 70.84 MBytes ASUS RT-AX86 Series(RT-AX86U/RT-AX86S) Firmware version 3.0.0.4.388.21709 1. Optimized memory usage and improved system stability. 2. Fixed USB HDD compatibility issue with the Time machine. 3. Added a new web GUI login URL...

www.snbforums.com

Release - ASUS RT-AX86 Series(RT-AX86U/RT-AX86S) Firmware version 3.0.0.4.388.20566

Is that what you had set it to before the update? Default is 20 minutes. Quite frankly, I don’t know! I had only just bought the router the day before the current release….and had only just set it up with the beta. The only settings that I had touched were the user and provider login, plus...

www.snbforums.com

Thank you for this. This was exactly it. Much appreciated. It's been awhile since I been on the forums, I really should keep up with that update thread lol.

Thanks again

 

[ChatmanR]

Can someone post a link to a reliable USB to ethernet adapter? I have the RT-AX86U and I just upgraded to FiOS 2G, but can push 2G to my Orbi because I need an adapter. Thank you.

 

[Tech9]

What do you need the adapter for?

 

[ChatmanR]

I want to connect my Orbi and switch to take advantage of the speed boost.

 

[OzarkEdge]

I want to connect my Orbi and switch to take advantage of the speed boost.

What does your issue have to do with this thread?

OE