Problem with videocalls on WIFI

[dani1720]

I activated QoS and prioritized videocalls, whatsapp seems to be working now and my internet speed is good. I also did a Bufferbloat test and it was also good.

 

[kman117]

Hello,

I have a problem with calls and videocalls in whatsapp when I´m connected to the WIFI in my home. When someone calls me I hear and see them but they cannot hear me or see me. If I´m using 4G data it works fine.

I have an optic fiber internet connection and this is my hardware:

Nokia G-010G-P

Router Asus RT-AC66U B1


Any idea what could be the problem? I tried deactivating the router´s firewall but it didn´t solve he problem.

Did you make sure UDP is enabled? you could also use manual QOS and custom settings to try and improve the quality of the call.

 

[dani1720]

Did you make sure UDP is enabled? you could also use manual QOS and custom settings to try and improve the quality of the call.

Yes, that is what I did, i used custom QoS settings and it is working at the moment.
What do you mean with enabling UDP? If I opened any ports? I did not open any ports.

 

[kman117]

Hello,

I have a problem with calls and videocalls in whatsapp when I´m connected to the WIFI in my home. When someone calls me I hear and see them but they cannot hear me or see me. If I´m using 4G data it works fine.

I have an optic fiber internet connection and this is my hardware:

Nokia G-010G-P

Router Asus RT-AC66U B1


Any idea what could be the problem? I tried deactivating the router´s firewall but it didn´t solve he problem.

page 66 E7891_RT_AC66U_Manual.pdf (asus.com)

 

[kman117]

Hello,

I have a problem with calls and videocalls in whatsapp when I´m connected to the WIFI in my home. When someone calls me I hear and see them but they cannot hear me or see me. If I´m using 4G data it works fine.

I have an optic fiber internet connection and this is my hardware:

Nokia G-010G-P

Router Asus RT-AC66U B1


Any idea what could be the problem? I tried deactivating the router´s firewall but it didn´t solve he problem.

Difference between UDP and TCP TCP vs UDP - Difference Between TCP and UDP | Difference and Definition (differencebtwn.com)

 

[dani1720]

These are my settings:

 

[elmaspro]

I have the same problem with an AC68-U router and last firwmare 386.2.
If I disable NAT Acceleration it works fine but limits the bandwidth. (I have 1GB symmetric).
If I enable it, the WhatsApp calls do not work (for a few seconds I can listen but they do not hear me, after 10 seconds the call is cut off).

 

[elmaspro]

I have tried to enable and disable various parameters such as:
SIP Passthrough
RTSP Passthrough
Without success, it only happens in Whataspp, the other type applications (telegram, skype, teams, etc.) works correctly.

I have had this problem for about 6-7 months, with the latests firmwares.
The provedoor of internet is DIGI is Spain

 

[dani1720]

I have tried to enable and disable various parameters such as:
SIP Passthrough
RTSP Passthrough
Without success, it only happens in Whataspp, the other type applications (telegram, skype, teams, etc.) works correctly.

I have had this problem for about 6-7 months, with the latests firmwares.
The provedoor of internet is DIGI is Spain

I activated the QoS and configured them like this:
Whatsapp calls seem to be working now and It does not seem like it is limiting my bandwidth.
My provider is Jazztel (600Mb symmetric) also in Spain.