What do you expect in a new router that a commonplace $50-75 one cannot provide? Assuming you don't NEED 11ac yet....
Anyway, any advice would be appreciated. I know my rant above is probably annoying to read, but I just want to help any lurking people from making the same mistake I did.
Thanks in advance
If your unhappy with the product and are unwilling to wait for firmware updates and call backs from tech support, then send it back and hope the next vendor will iron out their firmware and that their level 2-3 tech support will call you back within minutes to solve your issues. (Good Luck)
What do you expect in a new router that a commonplace $50-75 one cannot provide? Assuming you don't NEED 11ac yet.
PS: I received as bad or worse support from Netgear's BUSINESS support staff for business grade proudcts; same people, different phone #. That's all one can expect when you sell commodities to consumers. May as well be vegetables. Want good? Buy from business oriented WiFi companies like Cradlepoint, Engenius, ZyXel (excluding enterprise focused like Cisco/Aruba).
AC 66 has not improved coverage or throughput over my N 66 , in fact I'm getting complaints about dropped and weak signals .I think just getting better coverage throughout my house is the most important. .
This is a big flaw with base functionality and zero workaround. There are other flaws with the device I was well aware of and accepted based on the review on this site, and I do believe that falls on my shoulder as an early adopter.
However base functionality? It's a wireless router for goodness sake. It better be able to at least do that for more than a few minutes. We are talking the equivalent of a car that sometimes just can't drive, a TV whose picture just shuts off, a hard drive that just randomly writes, etc. At some point the consumer isn't to blame for a companies poor product.
If I was on here complaining that network speeds are 15mbps slower than they should be or that the USB3 transport speed was slow I think I'd be a dumb early adopter. However I'm talking about wireless connection failing with two different devices. That's the basics.
Shame on Netgear, not me.
This is a big flaw with base functionality and zero workaround. There are other flaws with the device I was well aware of and accepted based on the review on this site, and I do believe that falls on my shoulder as an early adopter.
However base functionality? It's a wireless router for goodness sake. It better be able to at least do that for more than a few minutes. We are talking the equivalent of a car that sometimes just can't drive, a TV whose picture just shuts off, a hard drive that just randomly writes, etc. At some point the consumer isn't to blame for a companies poor product.
If I was on here complaining that network speeds are 15mbps slower than they should be or that the USB3 transport speed was slow I think I'd be a dumb early adopter. However I'm talking about wireless connection failing with two different devices. That's the basics.
Shame on Netgear, not me.
Hmm. Hopefully, you just got a bad unit, b/c the R7000 has been rock solid for me. Granted, it's only been 36 hours, but I haven't had a single issue yet. Plus the, the range is just fantastic - better than my N66U, and way better than my AC56U.
Here are the wifi clients I have connected: VZW GS3, iPhone 5 & 5S, iPad Mini, Macbook Pro, Nexus 7, HP 8570w, DV7t & Touchpad, Chromecast, Roku, Foscam IP Cam. I know I'm taking a gamble on support, but I'm pretty much used to that experience these days. Let's face it, the forums and the open source community surpass just about every OEM's tech support anyway.
I'm hopeful that since this is their flagship, that it will get some future investment. Good luck in your quest.
Hey thanks everyone for offering to help a crab-o like me. As a disclaimer just had our first baby a week ago and my sleep is non-existent so that's not helping.
Here's what I did with Netgear:
1. Disable WMM for both 5Ghz and 2.4Ghz bands and test. No improvement, both Chromecast and GN3 kept getting booted.
2. This did not resolve the situation so the next rep had me complete the steps within this KB: http://kb.netgear.com/app/answers/detail/a_id/23655
3. Once again, did not resolve the problems and the third rep then sent me instructions on how to enable QOS on the router and asked for screen shots. I was never able to get any further because my account for their support system stopped working.
The rest of course is just politics between Netgear and myself well documented above, but no other troubleshooting has occurred since #2.
Do any of you with working R7000's have Chromecasts? I see one user with a Galaxy Note 3 has chimed in with the same problem as me.
Don't Mess With WMM!1. Disable WMM for both 5Ghz and 2.4Ghz bands and test. No improvement, both Chromecast and GN3 kept getting booted.
I've started another thread for this.Do any of you with working R7000's have Chromecasts? I see one user with a Galaxy Note 3 has chimed in with the same problem as me.
Welcome To SNBForums
SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers, network storage and the ins and outs of building and maintaining a small network.
If you'd like to post a question, simply register and have at it!
While you're at it, please check out SmallNetBuilder for product reviews and our famous Router Charts, Ranker and plenty more!