unexpected reboots RT-AX58U

[aitor_mtb]

Hi, I currently have an Asus RT-AX58U router with firmware 3.0.0.4.386_49674, I am detecting router reboots an average of 1 every day or every other day, I am attaching system log in case someone can help me or knows what it can be.

Dec 7 13:50:37 rc_service: ntp 3273:notify_rc restart_diskmon
Dec 7 13:50:37 disk_monitor: Finish
Dec 7 13:50:37 disk monitor: be idle
Dec 7 13:50:38 kernel: SHN Release Version: 2.0.2 0a0b3ae7
Dec 7 13:50:38 kernel: UDB Core Version: 0.2.20
Dec 7 13:50:38 kernel: sizeof forward pkt param = 192
Dec 7 13:50:38 BWDPI: fun bitmap = 4ff
Dec 7 13:50:40 A.QoS: qos_count=0, qos_check=0
Dec 7 13:50:40 kernel: ERR[qos_start:3363] qos_ops is not registered!
Dec 7 13:50:40 kernel: ioctl_iqos_op_switch(1) fail!
Dec 7 13:50:40 A.QoS: set_qos_on fails
Dec 7 13:50:40 A.QoS: restart A.QoS because set_qos_conf / set_qos_on / setup rule fail
Dec 7 13:50:41 A.QoS: qos_count=0, qos_check=1
Dec 7 13:50:43 watchdog: start ddns.
Dec 7 13:50:43 rc_service: watchdog 2241:notify_rc restart_ddns watchdog
Dec 7 13:50:43 ddns: update WWW.ASUS.COM update@asus.com, wan_unit 0
Dec 7 13:50:43 ddns: Clear ddns cache.
Dec 7 13:50:43 ddns: Start Inadyn(9).

thanks

 

[ColinTaylor]

That small section of the log doesn't show anything useful. Post the entire log on pastebin.com and provide a link for us to look at it.

 

[aitor_mtb]

That small section of the log doesn't show anything useful. Post the entire log on pastebin.com and provide a link for us to look at it.

attached complete logs

Dec 5 23:07:10 rc_service: httpd 2179:notify_rc restart_wrs;restart_firewallD - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

 

[ColinTaylor]

The router appears to crashed because of memory corruption. This could be a hardware problem or just a bug in the firmware.

You could try going back to a previous firmware and see if that is any better. Or you could try turning off some of the router's features, like AiProtection or QoS and seeing if that fixes it.

 

[aitor_mtb]

Could you tell me where the previous software repositories are?

 

[ColinTaylor]

On the Asus website in the downloads section for your router.

RT-AX58U｜WiFi Routers｜ASUS Global

ASUS has a range of wireless routers suitable for every purpose. Whether it's for your home, for business trips, or for any other need or environment, there's an ASUS router for you.

www.asus.com

 

[aitor_mtb]

On the Asus website in the downloads section for your router.

RT-AX58U｜WiFi Routers｜ASUS Global

ASUS has a range of wireless routers suitable for every purpose. Whether it's for your home, for business trips, or for any other need or environment, there's an ASUS router for you.

www.asus.com

I'll try to see if I can solve the problem.

What if I have to disable functions to make it work well, I understand that it is a hardware problem?

 

[ColinTaylor]

What if I have to disable functions to make it work well, I understand that it is a hardware problem?

If disabling a software feature stops it crashing I would say that is a software bug. You can then report it to Asus and hopefully they will be able to fix it for a future firmware update.

 

[aitor_mtb]

If disabling a software feature stops it crashing I would say that is a software bug. You can then report it to Asus and hopefully they will be able to fix it for a future firmware update.

Thanks for your quick help, I'll come back with more information when I carry out the corresponding tests.

 

[ColinTaylor]

If it crashes again it could be worth using the feedback option in the GUI (Administration - Feedback) to send the log files to Asus.

 

[aitor_mtb]

Tas the last random reboot occurred on Wednesday, today has happened again (disable router components so I do not think it is that) today's reboot has been around 10:07 hours, in the log I find it curious that there are some lines that go from December 09 to May 05 (line 1254 and 1255), I do not know if with this new log we can find something different from the past the other day.

Dec 7 14:49:41 watchdog: start ddns.Dec 7 14:49:41 rc_service: watchdog 2202 - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

Thanks in advance.

 

[ColinTaylor]

Tas the last random reboot occurred on Wednesday, today has happened again (disable router components so I do not think it is that) today's reboot has been around 10:07 hours, in the log I find it curious that there are some lines that go from December 09 to May 05 (line 1254 and 1255), I do not know if with this new log we can find something different from the past the other day.

Dec 7 14:49:41 watchdog: start ddns.Dec 7 14:49:41 rc_service: watchdog 2202 - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

Thanks in advance.

The May 05 lines are normal when the router boots up.

Unfortunately there's no crash information at all in the log this time. That's the same as the other thread about the RT-AX58U.

At this point I would either a) get a refund for the RT-AX58U and replace it with a different model, or b) try using different versions of the firmware in the hope that one of those is stable.

 

[aitor_mtb]

The May 05 lines are normal when the router boots up.

Unfortunately there's no crash information at all in the log this time. That's the same as the other thread about the RT-AX58U.

At this point I would either a) get a refund for the RT-AX58U and replace it with a different model, or b) try using different versions of the firmware in the hope that one of those is stable.

Thanks for the information, what other model would you recommend?

 

[ColinTaylor]

Thanks for the information, what other model would you recommend?

Sorry, I can't really recommend any specific make or model as I only have personal experience of the RT-AC68U and RT-AX86U (both of which were/are excellent).

There will no doubt be posts from the usual suspects in these forums with very strong and contradictory opinions on what you should and shouldn't buy. I would only say don't take those opinions too seriously as their experience is from an North American perspective which have completely different WiFi characteristics to Europe (that's assuming WiFi is important to you).

That said, buy something within your budget from somewhere with a policy that lets you return it if it doesn't suit your needs. You'll see lots of recommendations for Asus routers in these forums but that's only because these forums are massively skewed towards Asus owners. Other manufacturers are available. Maybe consider the RT-AX68U if it's within budget or on sale. Do not get the RT-AC86U.

 

[aitor_mtb]

Sorry, I can't really recommend any specific make or model as I only have personal experience of the RT-AC68U and RT-AX86U (both of which were/are excellent).

There will be no doubt be posts from the usual suspects in these forums with very strong and contradictory opinions on what you should and shouldn't buy. I would only say don't take those opinions too seriously as their experience is from an North American perspective which have completely different WiFi characteristics to Europe (that's assuming WiFi is important to you).

That said, buy something within your budget from somewhere with a policy that lets you return it if if doesn't suit your needs. You'll see lots of recommendations for Asus routers in these forums but that's only because these forums are massively skewed towards Asus owners. Other manufacturers are available. Maybe consider the RT-AX68U if it's within budget or on sale. Do not

Thanks again for your collaboration. I am very grateful.

I understand that you currently have no problem with the Ax58u? are you running the latest software uploaded by asus?

 

[ColinTaylor]

I understand that you currently have no problem with the Ax58u? are you running the latest software uploaded by asus?

I don't have an AX58U, I have an RT-AX86U.

 

[ColinTaylor]

@aitor_mtb Is your router the original model or the V2 version? Look on the label on the router: https://www.snbforums.com/threads/merlin-on-rt-ax58u-v2.78232/post-765757

 

[aitor_mtb]

@aitor_mtb Is your router the original model or the V2 version? Look on the label on the router: https://www.snbforums.com/threads/merlin-on-rt-ax58u-v2.78232/post-765757

It's the V2

I understand that you say it because of the merlin firmware, right?

From what little I've read it's not compatible with V2...

 

[ColinTaylor]

It's the V2

I'm just wondering whether the issues that you and others are having is specific to the V2 hardware.

 

[aitor_mtb]

I'm just wondering whether the issues that you and others are having is specific to the V2 hardware.

idk